Questions & Answers
This is our Q&A page which will be updated regularly as we receive more questions.
How far in advance should I place my order?
Cake orders should be placed online via email , (Note: Contact us by phone, text and/or email for a quote) at least 3-4 weeks in advance for all specialty or large orders (more than 25 servings) to ensure availability, and at least 1-2 weeks in advance for all other dessert orders (less than 25 servings).
Wedding Cake orders should be placed at least 3 to 4 months in advance with a deposit (which may include tastings and consultation). Orders placed within 1 week prior to the event (should we have availability) must be paid in full at the time of the order and may be subject to additional fees.
Is there a deposit required on orders?
There is a minimum, non-refundable deposit of 30% of the total order required on all orders. Wedding cakes require a deposit of at least $100 and full payment due 1 week prior to the wedding date.
Placing an order without a deposit cannot guarantee that your event date will be held. All orders placed with a deposit take priority.
Should you pay for your order in full upon confirmation, and have to cancel for any reason, you may receive a partial refund LESS your minimum deposit amount. For cancellations less than 3 days (72) hours prior to the event, any monies paid up front will not be refunded.
We prefer not to copy cake designs exactly from another cake artists photo creation. We will accept them to view for inspiration and can create and offer similar designs to meet the needs of your overall desired design. We cannot guarantee exact colors matches, due to differences in photo shading and/or lighting in photographs or swatches, but we will try to match the colors as closely as possible.
Do you offer delivery and set up?
Yes, we deliver to areas in the Anne Arundel County, Baltimore City & County, Bowie and Prince George's County within a 30-mile radius* of Glen Burnie (our location) for an additional charge. You can also make arrangements to pick up and transport your cake, however, we will not be held responsible or held liable for damages incurred once you take possession of your order, so we prefer to deliver your cake to you. Upon request, we can provide you with instruction for safe transport of your cake and/or desserts.
We are not responsible or liable for any damages that may occur after set up is complete. You are responsible for providing an appropriate and secure table, cupcake stand (if you supply it), and a safe and adequate environment for your cake(s). Specialty cakes cake be heavy and require sturdy table and optimal room temperature of at least 70 degrees or below. Cooler temperatures are recommended to maintain the cake design and stability. If your venue is set up outdoors, consideration must be taken for the hotter temperatures during the summer months.
*If the delivery address is further than 30 miles, please contact us to discuss delivery for your event.
Do you cut and serve your cakes?
We only arrange for delivery and set up of your cake. We do not cut or serve our cakes, however, upon request, we can provide a cake cutting guide to help provide maximum servings for traditional round, square or tiered/stacked cakes.
What types of payment do you accept?
The initial deposit to hold your event is due payable Paypal invoice which we send to you upon confirmation or CashApp*. Should you opt to pay your deposit via check or cash, you can mail or bring the deposit directly to us, but should be received at least 1 week prior to the event date (deposit is required to hold the event date). The remaining balance of your order must be paid in full using cash, check, credit card upon delivery using the Square or secure payments online through Paypal using debit, credit or Check ACH through your bank account. A receipt will be emailed to you for CashApp deposits and/or payments.
Do you provide your baked goods for catered parties and/or events?
Yes, please contact us with detailed information regarding your upcoming party or event at least 3 - 4 weeks in advance, and we will work with you to provide you with desserts for your upcoming event.
Is there a store front location to pick up readily prepared baked goods?
No, currently all of our desserts are custom made-to-order. Contact us to place your order at least 3 to 4 weeks in advance. Please stay updated with posted events on our website and our Facebook page, as we may list events for the public to attend and purchase ready made desserts.
What if I don't see a certain cake, dessert or icing flavor that I would like?
Contact us with the cake or dessert that you are looking for and we will let you know if we can provide it for you.
Are you a peanut-free bakery and can you provide peanut/nut -free goods?
No, we are not peanut/allergen free. Our cakes may contain milk, soy, wheat, dairy, eggs, pecans, peanuts and other nuts or processed on equipment that may have had exposure to those products. At this current time, we can not guarantee a peanut-free environment.
If you have any other questions that have not been addressed in this section, please feel free to contact us!!
T&Rs Cakes is a home-based bakery and considered as a Cottage Food Business. Our bakery items are not subject to Maryland's food safety regulations.